FAQ

HOW IS THE FUTURE KEPT DIFFERENT?
We work with companies and people who are creating products that are better for our world, people who have a passion for what they produce because we believe this translates into best in class products that are manufactured more responsibly. We hope that these items will become part of your life story. You can find out more information on our about us page. 

HOW DO YOU SOURCE YOUR PRODUCT?
We spend our time carefully seeking and developing products that fit a few simple criteria, they need to be durable, quality made with a simplistic, sustainable and ethical approach. Products that stand the test of time, that will age well, using the best materials and are not destined to end up in a land fill. We believe in supporting the time, love and energy put into a product by it’s creator, people who share our beliefs, people striving for more responsible consumerism who care about the world we live in. All the product we carry supports people that share our vision.

HOW DO I PLACE AN ORDER? 
Placing an order with The Future Kept couldn't be simpler. Once you have seen an item on the site that you like, simply hit the add to cart button. You will be redirected to the shopping basket, if you would like to order more items, simply select the continue shopping button. If you are ready to checkout, hit the checkout button, where you will be guided though our simple checkout process. If you are having any problems placing an order then please e-mail us on hello@thefuturekept.com or call 01424 814 968 9am-6pm Mon to Fri.

HOW DO I KNOW THE ORDER HAS BEEN RECEIVED?
Once the order is placed, you will receive a confirmation e-mail to the address supplied. If for any reason this does not arrive please please e-mail us on hello@thefuturekept.com or call 01424 814 968 9am-6pm Mon to Fri.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
Orders will leave The Future Kept within 48 hours, the overall shipping time is usually within 3-5 business days. Please visit our shipping page for full information. 

HOW MUCH DOES SHIPPING COST?
Shipping costs will vary based on the items you order, and start as low as £3.50. Please visit our shipping page for full information. 

DO YOU SHIP INTERNATIONALLY?
Yes, we can ship internationally, for full details please visit our shipping page for full information. 

HOW DO I RETURN OR EXCHANGE AN ITEM?
We make it very simple for you to return or exchange an item, please visit our returns & exchanges page for full information.

DO YOU SHARE MY INFORMATION WHEN I SIGN UP?
Don't worry, we would never share any of your information with anyone, one of our cats might sneak a peek at it when they come for a stroke while we are trying to get work done, but your secrets are safe with them.

DO YOU HAVE A RETAIL LOCATION?
At this time, no, but watch this space!