Delivery & Returns
Delivery Offers
Any Free Delivery or Free Shipping offers will use our Royal Mail Tracked 48 delivery service which is a 3-5 Working Day delivery service. If a minimum order value is required to use this offer, then this must be the final value of the order after any discount codes are applied. If a discount code takes the final order value under the specified amount to qualify for free delivery, then the free delivery offer will not be valid, available, or will we be able to refund the shipping cost after any orders are received.
Delivery via any of faster (24h) or courier services are not part of any free delivery offers. For orders of heavier (over 10kg) items then charges will still apply.
Any returns that take the original order value under the specified value to receive free delivery will be refunded minus the £3.95 delivery charge.
UK Delivery
Orders placed before 1pm will usually leave The Future Kept the same day, orders placed after 1pm will leave the following working day, and usually no longer than 24 hours of being placed. (During November/December Standard Delivery orders usually ship within 48-72 hours)
We ship most of our parcels using Royal Mail Tracked 24 or Tracked 48 service and standard Delivery in the UK starts from £3.95. Both of which give full tracking updates and a timed delivery slot. Estimated delivery times will be provided when placing the order, which is between 1-2 working days if using the Royal Mail Tracked 24 service, and 3-5 working days if selecting the Royal Mail tracked 48 service.
Orders placed after 1pm on Thursday will ship on Friday and arrive on the next working day, which is Monday.
Saturdays and Sundays are NOT classed as working days.
Orders placed on a Friday afternoon after 1pm, during the weekend or on a Bank Holiday will be processed the following working day.
Our delivery services offers a range of delivery options once shipped, and provide a timed delivery slot by text message and e-mail for your convenience. You will also have the option to change the delivery date, leave with a neighbour, or in a safe place if preferred once the order is in transit.
Please note: if 'leave in a safe place or with a neighbour' is selected for delivery we can accept no responsibility for missing or lost items.
Please note: Parcels that are refused delivery or returned to us because they have not been collected from a depot/parcel shop within 5 working days will incur a surcharge of £8 to cover our return costs.
Missing parcels. Delivery disputes or problems with delivery need to be brought to our attention within 7 days of the shipping date, after this date we can accept no responsibility for missing or lost items.
If you have any specific requests, please contact us on hello@thefuturekept.com with your needs and we will work to accommodate them.
Delivery to the EU and Rest of the World
Unfortunately, we have decided to suspend shipping anywhere outside of the UK. Shipping to Europe since Brexit has been a difficult process for both our customers and ourselves. It has been taken entirely out of our hands and not something we would have chosen.
Much love, Jeska & Dean.
Delivery Schedule
All orders usually ship within 24-48 hours. (During November & December this can be up to 72 hours) Depending on the shipping service of your choice we estimate them to be with you in 2-3 business days, but this is usually a lot sooner. For international orders the shipping times vary based on the destination. If you are in a rush for a particular item, we can expedite the process and offer faster shipping services, please contact us (hello@thefuturekept.com) for more info.
Missing Parcels
Missing parcels, delivery disputes or problems with delivery need to be brought to our attention within 7 days of the shipping date, after this date we can accept no responsibility for missing or lost items.
Returns
Please visit our Returns & Exchanges page for more information
Why No Free Shipping?
Long term free shipping is a bit of a myth, as either people or the planet are paying for it. Our shipping costs are not hidden in the price of a cheaply made item with a huge margin, it's transparent, we all pay for shipping somehow as goods don't miraculously teleport around the world and it has an impact on the environment which needs to be duly paid for. We work hard to bring you the fairest price possible, all our orders are gift wrapped, we use only biodegradable, recyclable or recycled packaging, and work with only responsible delivery providers, our courier is carbon neutral, and we also use Royal Mail where part of the delivery process is often done on foot.